Issue Archive: January 2005

Designing a new communications center should be a well thought-out process, planned by a team who brings specific knowledge and experience to the table.

By going beyond traditional learning, communications center staff can absorb and build knowledge, enabling them to confidently handle crisis calls with proficiency.

When communications centers are faced with any type of disaster, a well-developed recovery plan will help PSAPs respond quickly and efficiently.

To survive natural and man-made threats, communications center designs require careful planning—from site selection to detail design.

With the growing challenge of wireless location, effective planning using accurate wireless and mapping data has become communications centers’ main concern.

When designing today’s workstation, incorporating new technology such as environment control, design dispatch and height-adjustable work surfaces will lead to improved productivity and employee retention.