Issue Archive: May 2005

Before developing a new shift schedule, communications center managers should consider several effective scheduling solutions.

In order to keep on top of a constantly changing industry, this communications center maintains a multiyear plan that includes goals and future plans in capital improvement, operations, and personnel, while remaining aware of technology advances.

An aerial imaging database can help in situations where exact location coordinates may not be available by giving call takers the ability to quickly ask probing questions that could help locate and assist callers in a crisis situation.

Codes and standards impact the design of communications centers and provide guidance for best practices. It is important to research and understand the impact of all national and state applicable standards.

Data fusion-the analysis and pulling together of data-can provide significant benefits for overall quality of 9-1-1 service.

A clear understanding of an E9-1-1 system’s data files can make maintaining the system easy and manageable.