Issue Archive: April 2007

By increasing the quality of the selection process, communication managers can identify those individuals who are not suited for public safety dispatch and reduce their attrition.

The National Communications System offers priority communications services to emergency management personnel at the Federal, State and local government levels to ensure ongoing communications under all circumstances.

Arkansas Children’s Hospital finds an efficient and robust conferencing solution to handle extremely complex, urgent communications with multiple participants.

There is no right way to communicate. So be mindful of your own communication style and show respect for others at all times.

Those 9-1-1 supervisors who take the initiative to set standards ahead of the curve will increase performance, improve call taker and dispatcher training and provide a safer, more responsive environment and better service to their constituencies.

The days when 9-1-1 public educators could teach the basics to children and feel confident they had done all they could are long gone. However, kids are not born with an understanding of technology and still must be taught how to properly use the devices in their homes, schools, etc.

The process of selecting a site for a new PSAP should be carefully considered. Weigh each criterion and rank them in a collaborative forum so that an objective scoring can be made for each potential