Issue Archive: May 2007
Cover Story
Angelina Ruiz
From upgrading equipment to completing the national certification for all of their telecommunicators, this communications center continues to give the best customer service available to all customers.
Features
Michael Spath
Quality is either there to begin with or it is not. Quality management efforts should focus much earlier in the process so that each call is handled correctly the first time, every time.
Nathan D. McClure III, MPA, ENP and Steven E. Loomis, AIA
The creation of a shared dispatch center requires careful, thoughtful planning that meets the needs and concerns of all of the participants. Whether the shared center is a co-location or the beginning steps for agency consolidation, it is important to recognize the paradigm shift and resulting changes that will affect all the dispatch and administrative personnel.
Greg Phillips
As of February 2007, microDATA911 and Vermont made history by implementing the first statewide, NG 9-1-1 system. The system ushers in a new era for 9-1-1, and with it a myriad of enhancements in terms of capabilities and efficiencies.
Teresa Richardson
New technology and network options form the future of 9-1-1.
Kathleen Jameson
It’s not easy to change the way we personally conduct ourselves in our work environment. However, each one of us has the power to change ourselves and positively influence our relationships at work, which will in turn improve our communications center.
 The 2008 ENP Buyer's Guide
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