Issue Archive: March 2009
Cover Story
Ryan Olson
Phase II operation integration can be a bit overwhelming, even after it has been running for a few years. But if PSAP managers take the time to drive location-based operations into their PSAP, from the dispatcher to top management, they will be well positioned to take on NG9-1-1 operations.
Features
Randy Kendrick
Forty years of progress in the telephone industry has changed the way citizens everywhere access emergency help.
John Pichtel, Nancy Carlson and Eun-Young Lee
The National Incident Management System (NIMS) identifies the requirement for a standardized framework for communications, information management and sharing at all levels of incident management. A study was performed was to assess the perceptions of PSAP personnel with regard to perceptions of their position, knowledge of NIMS and relationships with the media and the public.
Martin Nealeigh
As your agency addresses issues of personnel and training, it should also be addressing customer service.
Nathan McClure and Steven Loomis
Proper prior planning, adequate facilities and trained personnel are the essential elements required to keep public safety communications systems and facilities functioning under all conditions.
Captain H. Wayne Duff, Jr. andGil Armendariz
SyTech’s Radio Inter-Operability System, the COMLINC solution connects 34 localities with the ability to communicate and share information seamlessly.
 The 2009 ENP Buyer's Guide
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