Issue Archive: April 2009

With the emergence of public safety-ready workforce optimization (WFO), emergency communications centers can help drive quality and accuracy, reduce liabilities, heighten employee skills and ensure satisfaction.

Six criteria to evaluate the effectiveness of your training department.

An innovative funding approach to ALI database services.

What makes a great recipe for a successful 9-1-1 public education campaign — funding, creativity, energy, expertise? It’s no surprise that all of these are important ingredients, but collaboration turns out to be the key ingredient in the recipe to successful 9-1-1 educational outreach across the state.

In order to safeguard the future of public safety communications, we should strive to approach the well-being of our fellow teammates as we do our training in order to provide a healthier and happier dispatch environment.

The NENA family mourns the passing of Robert Jeffery "Gunny" Rogerson, one of the original members of the association.

While it's technical, it doesn't have to feel like it.

Integrated dispatch and mobile technologies provided actionable information to successfully manage record volume of nearly 10,000 calls.

East Carolina University's College of Business assists the 9-1-1 industry with the major technology, policy and planning challenges, such as developing a sustainable funding model, performing a cost-benefit analysis and supporting public management, planning and implementation programs.