Featured Articles

Welcome to Emergency Number Professional Magazine's Featured Articles section!
Exclusively published online, these articles are designed to bring you the most up-to-date best practices and in-depth case studies and profiles in the industry.
If you are interested in contributing to this special section, please contact Angelina Ruiz at angelina@ctipublishing.com or call (215) 230-9556 x 119. 

Featured Article
	RESCUE: 6 Principles for Culturally Competent Emergency Call Handling Nataly Kelly, Darci Graves and Kevin Willett When callers from diverse cultural and linguistic backgrounds require emergency assistance, ensure that the concepts for good call handling are kept in mind, and incorporate them into the design of policies, training and procedures.	February 2008 Network Omni and Public Safety Training Consultants
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